In the unlikely case that RCU online banking and all of our backup systems were to go down, you can be comfortable knowing that any transaction, for which you had already processed prior to the system going down, will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, you may send a message to Member Service by using the secure message within online banking or calling Member Service at 1-800-341-9911.