Royal Credit Union

FAQ 0

Getting Started 0

Your account 1

• Changing account details

Your documents 0

Trial FAQs 0

Shared files 0

Deleted files 0

Premium features 0

Premium subscription 0

CHECK IMAGES 5

• I can't see what I wrote on the check
• View Check Images
• What is the best way for me to print my check images from online banking?
• Why can't I see some of my check images?
• Why is my check stamped with "NSF"?

CREDIT CARDS 4

• Can I change my option to receive Visa statements either on paper or electronically?
• Can I make a credit card payment online?
• How do I view my current Visa Statement online?
• When I make an online credit card payment, how soon is the payment posted to the available credit?

HISTORY PAGE OVERVIEW 13

• Account History
• Account History Page Access
• Account History Page Overview
• Change Account Nicknames
• Change Date Range and Set Default?

View all 13

LOANS 7

• Amount Due in online banking
• How do I set-up a repeating payment to a loan from a non-Royal Account?
• Pay Loan from Royal Account
• Pay Down (Bring Balance to Zero)
• What loan information is available in the account details screen?

View all 7

MORTGAGES 0

MOBILE BANKING 5

• Can I use the full RCU website and full online banking from my mobile phone or mobile device?
• Can I use the web browser on my mobile phone or mobile device to access RCU online banking?
• I use a tablet device (iPad®, Android™ Tablet, etc.). Why do I always get directed to RCU Mobile?
• Will the web browser on my mobile phone or mobile device work to access the full RCU online banking website?
• Mobile Check Deposits

TEXT MESSAGE BANKING 3

• Can I use text messaging (SMS) on my mobile phone to access online banking?
• How do I register my phone for Text Message Banking?
• What are the text commands?

EXTERNAL TRANSFER 5

• Does External Transfer transactions count as an unsigned transfer?
• How can I send money to someone else?
• Make a Transfer to Myself at a Different Financial
• What is External Transfers?
• External Transfers: How to Edit/Cancel Recurring Transfers:

TRANSFER BETWEEN MY ACCOUNTS 2

• How do I transfer between my RCU accounts?
• Why does it say a number of available transfers when making a transfer?

MAKE A TRANSFER 0

MAKING LOAN PAYMENTS 1

• Loan Payments from Royal Account

ONLINE BANKING SECURITY 7

• Can I login from multiple computers and browsers?
• Can I still login to my account from anywhere?
• Can anyone else see my account information? Is it public information?
• Do I have to receive a verification code every time I log in?
• What is Login Security?

View all 7

QUICKEN AND QUICKBOOKS 2

• Connect to Quicken and QuickBooks
• Using Direct or Express connect for the first time

SIGNING ON AND USING ONLINE BANKING 5

• How do I change the name of an account?
• There are some areas on online banking that require PDF Reader Software. Where can I download this software?
• What types of accounts are included in online banking?
• Why is it important to select "Log Off" when I'm finished using online banking or when I walk away from my computer?
• Will the web browser on my mobile phone or mobile device work to access the full online banking website?

TROUBLE ACCESSING ONLINE BANKING 1

• Why can’t I see my accounts?

BILL PAY 18

• How do I make a one-time payment?
• Can I edit a recurring payment?
• Check Returned Without Clearing
• How do I Add a Payee?
• How do I access Bill Pay?

View all 18

ALERTS AND NOTIFICATIONS 3

• What are alerts?
• What transaction Alerts are available?
• How can I set up Alerts?

STATEMENTS 3

• What statements are currently available to be delivered through electronic Statements?
• Who can change the delivery preference for statements?
• Setting up Online Statements

TAX STATEMENTS 5

• How do I view electronic Tax Forms?
• What are electronic Tax Statements?
• What do I need to know about IRS Tax Form 5498-SA?
• What tax forms are currently available through Tax Statements?
• Why can't I find my tax statement?

CERTIFICATE OF DEPOSIT 0

CHECKING ACCOUNTS 0

MONEY MARKET ACCOUNTS 0

SAVINGS ACCOUNTS 0

HOME PAGE 10

• Change Account Order
• Find Detailed Account History
• Find the Full Account Number
• If an account is renamed it will affect all joint owners of the account?
• Make a payment with Bill Pay

View all 10

MISCELLANEOUS 1

• Will I get locked out for inactivity?

MONEY MANAGEMENT 5

• Add accounts from other financial institutions within Money Management
• How to add a flag to a transaction
• View Your Spending
• What types of accounts can I add?
• How to make changes in Money Management

MY SETTINGS 3

• How can I access and change email address and login information?
• What are my settings?
• Find my Full Member Number

CAREER OPPORTUNITIES 0

DISCLOSURES 1

• Disclosures

LOCATIONS, HOURS, AND TELEPHONE NUMBERS 2

• Locations and Hours
• Member Service

ROUTING NUMBER 1

• What is RCU's routing number?

SHARE ACCESS 4

• How do I reset a subuser’s password or disable a subuser?
• How do I share access to accounts with others?
• Is Shared Access safe?
• Maintain a subuser

TAX INFORMATION 6

• Didn't find what you are looking for? Here may be some reasons why:
• I would like to have my tax refund direct deposited into my account but I need to provide RCU's routing number and my RCU account number. Where can I find this information?
• When will I receive my tax information?
• Where can I find my tax information?
• Why haven't I received any tax forms?

View all 6

TRANSACTION REGISTER 3

• It looks like one of my checks was cleared under the wrong check number. What should I do?
• Print Transactions
• There is a transaction in my register that I don't recognize. What should I do?

USING RCU ONLINE 1

• What if RCU online banking goes down? Will my payments be made, will my transfers go through?

BROWSER AND COOKIE SETTINGS 2

• What are Cookies?
• Why can I view other areas of RCU's website but I can't get into online banking?

GETTING TO KNOW RCU ONLINE 0

ONINE BANKING ERROR CODES 0

PRODUCT FUNCTIONALITY 0

SECURITY 0

Self Service 3

• Card Controls
• Courtesy Pay and Debit Card Coverage
• Updating Contact Information

Services 3

• How can I place a stop payment on a check?
• How do I set Travel Memos on my card?
• How can I schedule an appointment at the branch?

General Information 2

• What is an IRA?
• How do I transfer money into my IRA?