If you are able to view other areas of our website, but are unable to access online banking, it may indicate that you are having a browser or PC issue. Refer to the requirements for using online banking to make sure the browser you are using is supported. Using other browsers may prevent access to online banking.
For more information about browser and cookie setting click here.
If you are sure that you have a supported browser, here are three very common reasons that you may not be able to Sign On to online banking.
- Your browser may not be configured to accept cookies. Online banking uses cookies to verify your identity after signing in. If you've disabled cookies from within your browser, or are running third-party software that blocks cookies, you may receive an "ALERT" screen stating that you have performed an illegal activity. To fix this, change the settings on your browser or other software to accept cookies.
Here are links to information about cookies in various versions of Internet Explorer:
- Internet Explorer 8 - http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies
- Internet Explorer 9 - http://windows.microsoft.com/en-US/windows7/how-to-manage-cookies-in-internet-explorer-9
- Internet Explorer 10 - http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-10
- Internet Explorer 11 - http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
Here are links to information about cookies in other web browsers:
For instructions on how to add a cookie exception to your third party cookie blocking software, please see the product's documentation or contact the product's customer support.
- If using Internet Explorer, security settings may be set too high. It is recommended that you use the default setting Microsoft recommends, which is Medium-High.
Here are links to information about changing your security settings in various versions of Internet Explorer:
- Internet Explorer 8 - http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-8
- Internet Explorer 9 - http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-9
- Internet Explorer 10 - http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-10
- Internet Explorer 11- http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11
- Some third party program may be blocking/trying to access the cookies. For your protection, online banking does not allow programs other than your web browser to access the cookies that it needs to operate. If another program tries to access the online banking cookies while you are using online banking, you may be automatically Signed-Off. This is to protect your online banking information from malware programs (Spyware, Adware, Viruses, etc.).
If you still cannot Sign-On to online banking after trying everything in these steps, please consider checking your computer for Malware programs. You can do so by using various computer security software packages, or getting help from your local computer professionals. If problem software is found, RCU recommends not using that computer to access online banking until the problem is resolved and the computer has a clean bill of health.